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Customer Support


Context Help

If you feel lost inside our hosting Control Panel, the very first thing you should do is push the Help button, which is present on each page. A context menu will open. It offers comprehensive information about all the actions that you can perform on that particular page. Each pop-up menu appears on the very same page so that you can swiftly return to your work.

Video Tutorials

We have a rich selection of video tutorials demonstrating how to work with our Control Panel. They're created for those of you who want to see how things are getting done instead of only reading articles. Thus, anyone can quickly become familiar with our web hosting Control Panel by simply watching our step-by-step educational videos.

F.A.Q.

If you can't find the answer you searching for, have a gaze at our extensive FAQ section, which comprises questions asked by actual persons and offers real solutions. We constantly update our Frequently Asked Questions section with new entries in an attempt to encompass all the new additions and innovations related to our system.

Ticketing System

If you still can't discover the solution you are looking for in the FAQ section either, you can touch base with our fantastic team of tech support engineers available 24/7/365 and eager to assist you with any problem. Each support ticket you open will be replied to in less than 60 minutes (the average support ticket response time is only 20 mins), so you will not have to wait a long time to receive an answer to your question.

Contact Details

US Toll Free Phone: +1-855-211-0932
US International: +1-727-546-HOST(4678)
UK Phone: +44-20-3695-1294
AU Phone: +61-2-8417-2372
OUR ID: 97258

Sales Lines Working Hours:
Monday to Friday:
10.00 AM - 12.00 AM GMT/UK
05.00 AM - 07.00 PM EST/USA
06.00 PM - 08.00 AM EST/AU

email: support@propersupport.com

Online Contact Form

Check your server status To check the status of your server if you think there is a problem, please go to: www.properstatus.com